Last updated on 1 September 2026
This Privacy Policy explains in plain language how the website and services operated by the developer KaiWeiTai handle your information when you visit our site, place an order, or correspond with our team.
This Privacy Policy describes the practices of Chengdu Kaiweitai Trading Co., Ltd. regarding the collection, storage, use, disclosure and protection of personal information. We trade in tea, botanicals and lifestyle goods, and we serve wholesale buyers, tea lounges, retailers and private-label partners across the region and around the world. We value your trust above all, and we design our records to hold only what we need to serve you.
By using this website, submitting an enquiry, placing an order or otherwise engaging with our team through the channels listed on our pages, you agree to the handling of your personal information as set out in this policy. Where local law requires a higher standard or expresses consent differently, those requirements take precedence over this document. We ask you to read this entire policy before providing us with any personal details.
We publish this policy openly on our website so that every buyer, every visitor and every partner can see clearly what we do with information. We write in plain language wherever the law allows, because a policy that no one can understand serves no one. If any part of this document is unclear, please write to us and we will explain it in the context of our day to day work.
A short summary saves time: we collect only what we need to answer you, to fill orders and to keep the site safe; we hold it carefully; we share it only with the people who must see it to serve you; and we delete it when we no longer need it. The detailed sections below set out the boundaries and your rights, and nothing in this summary overrides the fuller text.
This website and the trading services described on it are developed and operated by the developer KaiWeiTai on behalf of the company. The responsible company entity is Chengdu Kaiweitai Trading Co., Ltd., a business registered in the Peoples Republic of China. Our registered business address is No. 1111, 11/F, Unit 1, Building 4, No. 486 Guanghua East Third Road, Qingyang District, Chengdu - 610000, China (CN).
You may contact us by email at chat@kaiweitai.buzz or by telephone at +15312654455. For privacy-specific requests, please address your message to the Data Officer and we will route it to the right desk without delay.
This policy applies to all interactions you have with us through our public website, our contact and enquiry forms, our telephone line, our email correspondence and any order or service documents we exchange with you. It also governs the personal data that our grading, warehousing and dispatch teams may hold in connection with the commercial transactions we complete.
Where we link to third-party websites, to payment providers, to logistics carriers or to other partners, those third parties operate under their own privacy policies. This policy does not govern handling by anyone other than Chengdu Kaiweitai Trading Co., Ltd., and we encourage you to review the policies of any third party before you release information to them.
During a busy season we may work with a handful of trusted partners overseas, such as freight forwarders and customs brokers, and we expect those partners to honour privacy commitments at least as strong as our own. Where a partner falls short, we respond by tightening our controls, retraining or removing that partner from our active list.
We collect only the information needed to run a trustworthy tea and botanicals trade. The categories we may hold include data you give us directly, technical data gathered automatically as you browse, and data we receive from partners or public sources to help us serve you.
When you contact us, we receive your name, your email address, your telephone number if you choose to share it, the subject of your enquiry and the contents of your message. When you place an order, we also collect shipping addresses, billing details, the goods you ordered and the batch or lot numbers linked to your purchase.
When you browse our site, our servers and analytics tools may record technical information such as your internet protocol address, the type of browser and device you use, the pages you view, the length of your visit and the website that referred you. We keep this technical record short and we do not combine it with personally identifying data unless you have given us your details separately.
In rare cases, where required by law or to resolve a dispute, we may receive information from courts, regulators or arbitration bodies, and we keep that material under the same protections as our own records.
We deliberately avoid collecting sensitive categories of personal data unless a specific trade file genuinely requires them. For example, we may ask for the name of a contact person within a buyer business, but we never need to know that person health history, political views or religious beliefs, and we would ask why such details were offered before accepting them.
We also keep a note of your preferences, such as your favourite tea types or the packing sizes you usually order. Captured in the ordinary course of helpful service, these preferences help our team recommend the right product and they remain within your control throughout our relationship.
We collect most personal information directly from you. This happens when you fill in our contact form, send an email to chat@kaiweitai.buzz, call +15312654455, or share your details during the course of a negotiation or order. We collect purchase information at the time you place an order and confirmation details at the moment of dispatch.
Technical information is collected automatically as you browse through standard server logs and, where enabled, measure tools that respect your browser settings. We do not buy lists of personal data, and we do not scrape contact details from public registries for marketing purposes.
When we run a promotional tasting or a seasonal survey, we collect responses strictly on an opt-in basis so that we never build a profile on assumptions. The data from such activities is stored separately from order records and is used only for the stated purpose of the event, then retired on the schedule set out in the retention section.
We use personal information for a limited set of clear purposes. We reply to your enquiries, prepare quotations and sample lots, process and fulfil your orders, arrange shipping and customs documents, keep your account and order history and send you transaction updates that you need to complete your purchase.
We use your data to maintain and improve our website, train our staff on quality service and protect our systems and your records from fraud, misuse and unauthorised access. If you have agreed to receive occasional news about new teas, seasonal blends or product lines, we will send those updates to the email you provided, and you may opt out at any time with a single message.
We also use information in aggregate and anonymised form to understand demand, plan our sourcing and keep our warehouses stocked with the right goods. Because this aggregate view contains no names or contact details, it is not personal information and falls outside the protections of this section, but we still handle it responsibly and do not attempt to identify individuals from it.
Finally, we use your records to improve the accuracy of our tea grading and packing processes. Feedback you give us about the quality of a lot, the speed of dispatch or the condition of a delivery is routed to the relevant team, so that the next season raises our standard rather than repeating a mistake.
We do not sell your personal information, and we do not use it for purposes incompatible with the ones described here without first bringing the new purpose to your attention.
We process personal information only where we have a lawful reason to do so. The main reasons are the performance of a contract to which you are a party, the taking of steps at your request before entering into such a contract, our legitimate interests in running a secure and efficient trading business, and our compliance with legal obligations.
Where we rely on consent, for example for optional marketing messages or for the placement of certain cookies, we obtain that consent clearly and we honour your withdrawal at any time. Where legal bases vary by region, we follow the stricter standard applicable to you.
We keep personal information only for as long as we need it for the purposes described in this policy or as required by law. Enquiry and correspondence records are held for a reasonable period so that we can continue a conversation without requiring you to repeat yourself.
Order and financial records are kept for the period required by accounting, tax and customs legislation, after which they are securely destroyed or archived beyond ready access. Technical browsing logs are kept for a short window to detect faults and threats, then erased.
Our website and trading services are intended for businesses, retailers and adult buyers, and they are not directed at children. We do not knowingly collect personal information from anyone under the applicable age of majority.
If a parent or guardian believes that we have received personal data about a child, that person should contact our Data Officer directly using the details at the end of this policy. On verified identification, we will remove the information promptly and confirm the deletion to the reporting adult.
We protect personal information with physical, technical and organisational controls matched to the sensitivity of the data. Our offices are secured, our devices are protected by access controls, and our electronic records are stored on systems with restricted staff access and regular review.
We train our grading, warehousing and administration teams on the duty of confidentiality, and we apply a need-to-know principle so that only the people directly involved in your transaction can view your details. No security measure is absolute, and we act quickly to contain and report any suspected breach to the affected parties and the relevant regulators as required.
You may exercise a range of rights over the personal information we hold about you. You may request a copy of your data, ask us to correct inaccurate or incomplete details, request deletion where lawful, and object to or restrict certain processing.
You may ask for your data to be exported in a structured, commonly used and machine-readable format so you can move it to another provider, and you may withdraw any consent you have given at any time. Some rights are limited where we are required to keep records for legal or tax reasons, and we will explain any limitation clearly when you ask.
To exercise any of these rights, contact our Data Officer with enough detail for us to identify you confidently. We respond within the time frame required by your local law, and we will never penalise you for asking.
As a trading business with buyers around the world, your information may be transferred to and stored in countries outside the place where you reside, including China, where our company is registered. When we make such a transfer, we take steps to ensure that your data continues to be protected in line with this policy and any applicable law.
We rely on adequate safeguards such as standard contractual clauses or equivalent protections, and we keep the fact of cross-border processing visible in our records so that we can account for it if you ask.
We may update this Privacy Policy from time to time to reflect changes in our services, our systems or the law. When we make a material change, we will revise the date at the top of this page and, where appropriate, bring the update to your attention through our website.
Material changes take effect on the date we publish the new version. We encourage you to review this page periodically so that you remain aware of how your information is handled. Your continued use of our services after a change is posted means that you accept the revised policy.
If you have any question about this Privacy Policy, about the information we hold about you, or about how to exercise your rights, please contact our Data Officer. The fastest way to reach us is by email at chat@kaiweitai.buzz, or by telephone at +15312654455.
You may also write to us at No. 1111, 11/F, Unit 1, Building 4, No. 486 Guanghua East Third Road, Qingyang District, Chengdu - 610000, China (CN), addressing the envelope to the Data Officer of Chengdu Kaiweitai Trading Co., Ltd. We will acknowledge every request without delay and answer within the period the law allows.