Last updated on 1 September 2026
These Terms of Service govern your access to our website and your purchases of tea, botanicals and lifestyle goods from Chengdu Kaiweitai Trading Co., Ltd. Please read them carefully before using any of our services.
By accessing this website, submitting an enquiry, placing an order or otherwise using any service of Chengdu Kaiweitai Trading Co., Ltd., you agree to be bound by these Terms of Service and by our Privacy Policy. If you do not agree with any part of these terms, please do not use our website or purchase our goods.
These terms form the entire agreement between you and the company about the matters described here, and they replace any earlier discussions or drafts unless a separate written contract states otherwise. You acknowledge that you have read and understood these terms before relying on any of our services.
We keep these terms as clear and honest as the tea we sell. Where a legal phrase carries a special meaning, we explain it in simple words so that you understand exactly what you are agreeing to. If you are a returning partner who has traded with us for years, these same terms govern every new order, and any change we make is logged on this page for your review.
Nothing in these terms removes rights that the law of your country grants you and that cannot be waived by agreement. Where these terms and a mandatory local law conflict, the local law prevails for you, and we will honour the stricter standard in every case.
The trading entity providing the services described on this website is Chengdu Kaiweitai Trading Co., Ltd., a company registered in the Peoples Republic of China. Its registered address is No. 1111, 11/F, Unit 1, Building 4, No. 486 Guanghua East Third Road, Qingyang District, Chengdu - 610000, China (CN).
You may reach us at any time by email at chat@kaiweitai.buzz or by telephone at +15312654455. Where these terms refer to the company, to our team, to KaiWeiTai or to the developer, they mean the same responsible trading entity named above.
Our team works from offices and a warehouse in the Qingyang District of Chengdu, and every department from sourcing to dispatch operates under the same terms. If you ever deal with a number of our staff across different teams, you can treat them all as the single company under this agreement.
Our services are intended for businesses, retailers, tea house operators and adult buyers who are of legal age to enter into binding contracts in their own jurisdiction. By using our services, you confirm that you meet this requirement and that you have full authority to bind the organisation you represent.
Where you place an order on behalf of a company, a partnership or any other body, we treat you as acting with authority for that body, and both you and the body are jointly responsible for the order. We may ask for a business registration, a purchase order on letterhead or a similar document when we first open an account with a new partner.
We reserve the right to refuse service, cancel an order or request additional identity or authority verification at our discretion and without liability, particularly when we have reasonable doubts about a buyer capacity to complete a transaction under these terms.
You agree to use our website only for lawful purposes and in ways that do not damage, disable or interfere with the operation of the site or the experience of other visitors. You must not attempt to gain unauthorised access to our systems, to scrape data beyond what a normal visitor would read, or to distribute malicious content through our contact channels.
The content on our website is provided for general information about our trading services. While we work to keep it accurate and current, seasonal availability and market prices can change quickly, and you should confirm any figure with our team before relying on it for a decision.
We may update the site, reorganise sections or retire older catalogue entries at any time without advance notice. Because tea is a seasonal crop, photographs and tasting notes are indications rather than guarantees, and the actual lot you receive is always governed by the confirmation and the grading standard we describe below.
A quotation we provide is an invitation to place an order, not a guaranteed allocation of stock. Prices, volumes and delivery dates stated in a quotation remain valid for the period we indicate or, if none is stated, until we amend or withdraw them.
When you place an order, we will send a confirmation describing the goods, quantity, price and shipping instructions. A binding contract is formed when we issue that written confirmation, not earlier, and it is based on the particulars in the confirmation. Should you wish to change an order, we will do our best to accommodate the change before dispatch, but we cannot guarantee any modification once our packing line has begun.
For custom private-label runs, the confirmation also records the blend specification, the packing design and the batch identity that will travel with the goods. If the blend or artwork differs from what you approved, you may reject the consignment within the return window described in these terms.
All prices stated in a quotation or confirmation are expressed in the currency shown and exclude any applicable taxes, duties or freight, which we always itemise clearly on your invoice. We reserve the right to correct any clear typographical errors in our published or quoted prices.
Unless we agree otherwise in writing, payment is due before dispatch. We accept the payment routes named on your invoice, and we will hold your order once funds are received and cleared. Overdue amounts may be subject to the late interest and recovery costs permitted by law, and we may pause further orders from the same buyer until the balance is settled.
All invoices are issued on the basis set out in the confirmation, and we cross out any figure that varies from the agreed price before sending the final statement. If a dispute arises about a specific line, you should raise it within the time allowed for payment while paying the undisputed remainder, so that the matter is isolated and resolved quickly.
We dispatch from our warehouse in the Qingyang District of Chengdu using the carriers named in your confirmation. Estimated delivery dates are provided in good faith and are not binding deadlines, since weather, customs and carrier schedules can vary beyond our control.
Risk of loss or damage to the goods passes to you at the point of delivery we state in the confirmation, normally when the goods are handed to the carrier, unless an agreement states otherwise. You are responsible for providing a correct delivery address and for arranging any import clearance and duties in your country, and we will assist with the shipping documents we are able to supply.
We pack every consignment to survive a hard journey, using sealed, moisture-resistant liners for loose leaf and secure corrugated boxes for ceramics and wares. If a carton arrives damaged or short, please note the exception on the carrier receipt and tell us within seven days, and we will investigate with the carrier and resolve the claim on your side.
Before dispatch, every lot passes through our grading bench and is checked for leaf size, aroma, moisture and general condition against our published standards. The goods you receive will match the grade stated on your confirmation and the sample we provided, within the natural variation of an agricultural product.
Any complaint about quality, quantity or condition must be reported to us within seven days of receipt. We will review your claim against photographs, samples and our dispatch records, and where a claim is valid we will replace the goods or credit your account, at our discretion.
We encourage you to open and inspect a portion of each delivery promptly, because tea and botanicals are living products that respond to moisture, temperature and time. A lot that sits unopened for weeks before a complaint is harder to investigate, and we may ask for a sample from the unopened carton to verify that the original condition was preserved.
Because tea and botanical products are perishable foodstuffs, we accept returns only for goods that are faulty, damaged on arrival or materially different from what you ordered. Returned goods must be in their original sealed packaging and unreopened, unless the reason for return is a defect in the packaging itself.
Approved refunds are issued to the original payment method within a reasonable period of the returned goods reaching us, in the manner and currency of the original payment. We do not charge a restocking fee for a valid claim.
Because our wholesale prices already carry a modest margin and because perishable goods cannot simply be returned to a shelf, we value a good relationship over profit on any single carton. Where a long-standing partner has an occasional difficulty, our team will work with you to find a fair outcome within the letter of these terms.
The KaiWeiTai brand, the content of this website, our catalogue copy, our grading standards text and all related materials are the property of Chengdu Kaiweitai Trading Co., Ltd. or its licensors. You may view and print pages for your own internal evaluation, but you may not copy, reproduce, distribute or republish our materials for commercial purposes without our written permission.
Nothing in these terms grants you any right, title or interest in our trademarks, trade names or copyright, and you must not use our branding to endorse or imply an affiliation with any independent product.
Our handling of any personal information you share with us is governed by our separate Privacy Policy, which forms part of these terms. Please read it together with this document, as it explains what data we hold, how we use it and what rights you have over it.
By placing an order, you consent to our processing of your details to complete that transaction, including the sharing of delivery data with carriers and customs authorities as described in the Privacy Policy.
To the fullest extent permitted by law, Chengdu Kaiweitai Trading Co., Ltd. shall not be liable for any indirect, incidental, special, punitive or consequential damages, or for any loss of profits, revenue, data or goodwill, arising out of or related to the use of our website or the purchase of our goods.
Where liability cannot be excluded, our total aggregate liability to you for any claim arising from the supply of goods or services shall not exceed the amount you actually paid for the goods concerned in that transaction. Nothing in these terms limits liability that cannot lawfully be limited, such as liability for fraud or for death or personal injury caused by negligence.
Our website and the information it contains are provided on an as is and as available basis, without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose or non-infringement, to the fullest extent permitted by law.
Although we apply industry-standard grading to every lot, tea and botanicals are natural products whose appearance and aroma vary across seasons. We do not warrant that any particular result, such as a specific flavour profile or shelf life, will be achieved in your own brewing or blending conditions.
We therefore suggest that every buyer cup a sample of a new season lot before committing a full order to a blend or a menu. Samples are available at a fair price, credited back against a qualifying order, and our tasting notes accompany every sample box as a starting point for your own cupping.
You agree to indemnify and hold harmless Chengdu Kaiweitai Trading Co., Ltd., its officers, employees and partners from and against any claims, losses, damages, liabilities and expenses, including reasonable legal fees, arising from your use of our website, your breach of these terms, or your unlawful use of our goods.
This indemnity survives the termination of these terms and applies to claims brought by third parties as well as by regulatory bodies, subject always to the limits of applicable law.
We may suspend or terminate your access to our website or decline further orders if you breach any material term of this agreement, if you engage in conduct that threatens our staff, systems or other customers, or if required to do so by law. We will give you notice where it is reasonable to do so.
On termination, any amounts you owe remain payable, and provisions of these terms that by their nature should survive, including our limitations of liability, indemnities and dispute terms, continue to apply.
These Terms of Service are governed by the laws of the Peoples Republic of China, without regard to conflict of law principles. In the event of any dispute arising out of or relating to these terms or our services, the parties shall first attempt to resolve the matter through good-faith negotiation.
If negotiation does not settle the dispute, it shall be referred to the courts of the competent jurisdiction where our company is registered. You agree to submit to the exclusive jurisdiction of those courts for any legal proceedings concerning these terms, to the extent permitted by law.
We may revise these Terms of Service from time to time. The latest version will always be available on this page, with the date of last update shown at the top. Material changes take effect when we post the revised terms.
By continuing to use our website or services after the revised terms are published, you accept the new terms. We encourage you to review this page regularly so that you stay informed of how we trade with you.
If you have any question about these Terms of Service or about a specific order, please contact us by email at chat@kaiweitai.buzz or by telephone at +15312654455.
You may also write to us at No. 1111, 11/F, Unit 1, Building 4, No. 486 Guanghua East Third Road, Qingyang District, Chengdu - 610000, China (CN). We aim to respond to every message within one business day, and we treat each enquiry with the care of a hand-poured cup.